At Divine Syncserve, we take great pride in the quality and craftsmanship of our products. Each garment is carefully made with attention to detail, ensuring that it meets our high standards before reaching you.
However, if you are not fully satisfied with your purchase, we’re here to help you with our simple and transparent Return & Refund Policy.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is defective, damaged, or incorrect at the time of delivery.

• The product is unused, unwashed, unaltered, and in its original packaging with tags intact.

• A return request must be raised within 7 days of delivery.

Please note:

• Customized, altered, or made-to-order garments cannot be returned or exchanged.

• Sale or discounted items are not eligible for return unless damaged or defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our support team within 7 days of receiving your order via:

   • 📞 +91 88666 36848

   • ✉️ support@divinesyncserve.com

2. Provide your order number, clear images of the product, and a brief description of the issue.

3. Our team will review your request and confirm if your item is eligible for return.

4. Once approved, we’ll share the return shipping details.

Customers are requested to pack the item securely to avoid damage during transit.

3. Return Shipping

• For defective or incorrect products, Divine Syncserve will bear the return shipping cost.

• For other valid returns (e.g., change of mind, size issue), the customer may be responsible for return shipping.

We recommend using a trackable courier service to ensure safe delivery.

4. Refund Process

Once we receive and inspect your returned product, you will be notified about the status of your refund.
If approved:

• Refunds will be processed to your original method of payment within 7–10 business days.

• If paid via COD (Cash on Delivery), we will issue a refund via bank transfer or store credit.

Refund timelines may vary depending on your payment provider or bank.

5. Exchanges

• Exchanges are available only for the same product in a different size, if stock is available.

• If the replacement item is unavailable, we will issue a refund or store credit.

6. Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned or exchanged:

• Custom-stitched or made-to-measure garments

• Altered products

• Accessories (e.g., jewelry, scarves)

• Sale or clearance items

7. Damaged or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear images. We will arrange for a prompt replacement or refund at no extra cost.

8. Cancellation Policy

• Orders can be canceled within 12 hours of placement if they haven’t been processed for shipping.

• Once an order has been shipped or customized, it cannot be canceled.

For cancellations, please contact: support@divinesyncserve.com

9. Contact Us

For any return, refund, or exchange inquiries, reach out to us at:

Divine Syncserve
📞 +91 88666 36848
✉️ support@divinesyncserve.com
🏢 708, Akruti Complex, Nr. Sahyadri Flats, Nr. Stadium, Navrangpura, Ahmedabad – 380009, India

Divine Syncserve reserves the right to revise or update this policy at any time without prior notice. We encourage you to review this page periodically for any changes.